StirMATE help
Returns, warranty and shipping
For help with an order, contact us.
FAQ
What is the return policy?
Not happy with your StirMATE? Return it within 30 days of purchase under our 100% money-back guarantee. Return shipping is at your cost. Email info@stirmate.com to start a return.
What does the warranty cover?
StirMATE comes with a limited 1-year warranty that covers all manufacturing defects.
This warranty is intended for residential use only. Commercial use, such as in restaurants or high-volume settings, is not covered. International shipping costs are not covered. For warranty issues, contact support.
Do you ship internationally?
Yes, we ship worldwide. International shipping options and pricing are shown when you select your destination country at checkout in the current StirMATE store. If rates aren’t shown, contact info@stirmate.com.
We strongly recommend choosing a Priority or UPS Expedited shipping service. First-Class international shipments can take 21 to 60 days and carry a higher risk of delays or getting lost in transit. We are not responsible for lost First-Class international packages.
Shipping prices are listed in USD and do not include customs duties, taxes or import fees. These are the buyer’s responsibility and may be collected by the local postal service or customs authority.
Where do I find the right manual?
For the current international checkout notice and other policy information, see Policies & terms.